frequently asked questions

A request for altering the property in any way should be made in writing to our office. Approval, if issued, will be in writing from our office. This includes, but is not limited to, interior/exterior paint, fencing, altering of fixtures, etc.

Rent is due on the 1st of each month in the amount stated in your lease. Rent is considered late after the 5th day of each month. The late fee is $25 plus $5 per day thereafter until the amount is paid in full. 

If you know your rent is going to be late, please let us know as soon as possible. 

No matter how minor the repair may seem, please notify us. The responsibility of the repair will be determined by the terms of your Lease. Non-emergency maintenance requests should be submitted through our website portal at, www.lookwithus.co. Our office will reach out to you within 24 hours to either ask for more details or to update you on when a service provider is expected at your unit. Emergency calls or damage to the premises should be immediately reported via telephone to 405-533-1767 or office line is open 24/7.

If you lose a key or lock yourself out, you can pick up an extra key from our office during normal business hours. If the lock-out occurs after hours, call Cooper’s Locksmith at 405-743-2525. The service-call fee is $40. If you need an extra key made, we recommend using Cooper’s Locksmith located at 228 S. Main. Duplicate keys made at Wal-Mart or Lowes have traditionally not worked with most of our locks.

You can make a payment online or in our office with a Personal Check, Cashier’s Check, or Money Order; we DO NOT accept cash.

If you paid your application fee online, you created your Zego account; Once registered and logged into your account, you can opt to make a one-time payment or set-up AutoPay. A one-time payment can be submitted from our website through the ‘Make a Payment’ tab. Follow the prompts until you get to the section ‘Review & Submit’. Once payment has been successfully submitted, the transaction number will be immediately displayed on the ‘Payment History’ tab. You will receive a transaction confirmation from Zego as well. 

If the problem is an emergency, immediately call our office at 405-533-1767. After-hour calls are answered by a local answering service who promptly reports the issue to an on-call staff member. Interruptions to electricity, gas, or water should first be reported to your utility provider. Fallen electric lines should be immediately reported to your electric service provider or 911. Emergencies include, but are not limited to, active water leaks, sewer back-ups, HVAC repairs, damage to premises, etc.

Other examples of after hour emergencies:

  • Water leak from appliances or pipes
  • No heat during freezing temperatures
  • Significant amounts of water entering the property caused by weather situations.
  • Broken key stuck in door lock enabling access to your unit
  • No air conditioning causing indoor temperatures to exceed 80 degrees
  • Smoke alarm malfunctioning not caused by a fire emergency or the need for a new battery
  • Sewer back-up causing the property to fill up with wastewater
  • Busted or leaking hot water heater

EMERGENCIES AFFECTING YOUR HEALTH OR SAFETY, PLEASE CALL 911